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Faqs
Frequently Asked Questions
01
I would like to apply for DSA. Can VCAD assist me with this?
Yes, you can contact the Wellbeing Department at
health.wellbeing@vcad.ac.uk
02
I have a mental health problem. What do I need to do?
03
I have a disability. What support is available?
04
When is my induction and when will my course start?
05
Do I need to attend my induction?
06
Can I attend timetabled sessions before I am fully enrolled?
07
Do I need to attend all my timetabled classes?
08
Why am I not on the attendance list?
09
Who should I report an absence to?
10
Where can I find my login details for my student accounts (e.g. Microsoft Office 365 & VCAD Account)?
11
How can I reset my Microsoft Office 365 and VCAD Account password?
12
How can I access my Moodle account?
13
How can I reset the password for my Moodle account?
14
When will my attendance/registration be confirmed with the Student Loans Company (SLC)?
15
How can I get a council tax exemption letter?
16
How do I apply for Public Discounts, i.e., with TFL?
17
Where do I find my academic term dates?
18
When will I receive my student ID card?
19
Who do I contact if my personal contact details have changed?
20
How can I report or collect a lost/found/damaged item?
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